Documentation forSolarWinds Incident Response

Kentik

Kentik is a network observability solution that empowers network pros to plan, run, and fix any network.

Maintain stable, reliable applications with automated testing and AI.

How to integrate Kentik with Incident Response

In Incident Response: Using Kentik as an Alert Source

  1. Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.

    2. How to configure Kentik integration in Squadcast

  2. Select Kentik. Copy the displayed Webhook URL to configure it within Kentik. Finish by clicking Add Alert Source -> Done.

Steps to add Kentik integration to a service in Squadcast

When an alert source turns Active, it’ll show up under Configured Alert Sources. You can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source.

An Alert Source is active if there is a recorded incident via that Alert Source for the Service.

In Kentik: Create a Incident Response Webhook as a Notification Channel

  1. Login to your Kentik dashboard, click on the top left Navigation Button and select Integrations

    2. Add Notification Channels for Kentik incidents

  2. Click on Custom Webhooks under the Notification Channels

    3. Click on Webhooks

  3. Click on Add Notification Channel

    4. Click on add notification channel

  4. Enter the notification channel Name as Incident Response, Type as Custom Webhook, paste the WebhookURL we have earlier copied from the Incident Response service. Under the Custom Template section, paste the following code:

{
  "Events": [
    {{- range $index, $event := .Events -}}
      {{- join $index -}}
      {
        {{- . | j | x -}},
        {{- .Details.ToMap | j | x -}}
      }
    {{- end -}}
  ]
}

Enter the details and click on add notification channel

  1. Click on Add Notification Channel and use this custom webhook to send all alert data to Incident Response.

Now, whenever an alert is triggered in Kenitk, an incident will be created in Incident Response.

  • When it is resolved in Kentik, it will automatically get Resolved in Incident Response.

  • Note: Sending a Test Incident from Kentik to Incident Response is not supported.