Using the Integration

Trigger Incidents from Slack

You can trigger incidents in Incident Response directly from a Slack Channel.

To trigger an incident from Slack:

1. Navigate to your Slack channel, type /create_incident, and click Incident Response - Create an incident in Incident Response.

2. In the pop-up

   1. Pick the Service for which you want to trigger the incident

   2. Give the incident a meaningful title

   3. Provide an informative description if needed

   4. Add an Assignee for the incident, it can be a user/squad/escalation policy

   Click on Submit

3. You will now be able to see the newly triggered incident in Incident Response. You will also be notified in the globally configured or the Service specific Slack Channel for the same.

Incident Actions

When an incident is triggered, the incident notification message in Slack will display options for the following incident actions:

Action	Description
Acknowledge	Acknowledge the incident
Reassign	Reassign the incident
Resolve	Resolve the incident
Add a Note	Add a note to the incident
Attach Runbooks	Attach a runbook to an incident
Create Incident Channel	Create a Slack channel for an incident
Add Communication Channel	Add a communication channel for the incident
Update Tags	Add a tag for the incident

Slack Commands

Here is a list of Slack commands that you can use to perform actions of incidents using Incident Response.

Common Commands

These commands will work anywhere within Slack. When you perform the below commands the system will take the respective actions.

Command	Description
/create_incident /sq /sq create /sq new	To provide incident details and create a new incident
/sq help /squadcast help /sq man /squadcast man	Displays all the slack commands
/sq oncall	To check who is currently on-call

Incident Specific Channel Commands

These commands will work only in the channels created for incidents specifically. When you perform the below commands the system will take the respective actions.

Command	Description
/sq acknowledge /sq ack	Helps to acknowledge an incident
/sq reassign	Helps to reassign an incident
/sq resolve	Helps to resolve an incident
/sq add_notes	Helps to add notes to an incident
/sq tags	Helps to add/update tags to an incident
/sq add_runbooks	Helps to attach/detach runbooks to an incident
/sq comms	Helps to add a communication card to an incident
/sq pm /sq postmortem /sq retro /sq retrospective	Helps to create a postmortem for an incident
/sq archive	Helps to archive an incident-specific channel