Organization Level Analytics
Note: Users with the ‘Org Analytics’ organization permission can view organization level analytics
Incident Overview
| Chart Title | Description | Screenshot |
|---|---|---|
| Incidents | Total count of incidents across all teams with a comparison with the previous time period | |
| Incident Count by Status | Total count of incidents across all teams, grouped by status | |
| Incident Count by Priority | Total count of incidents across all teams, grouped by priority | |
| Incident Count Over Time |
Total count of incidents across all teams, grouped by date of creation |
|
| Incident Count by Team |
Total count of incidents across all teams, grouped by Team |
Response Metrics
Like with team level analytics, you can aggregate TTA and TTR by mean, median, P75, P90, and P99
| Chart Title | Description | Screenshot |
|---|---|---|
| MTTA (or xTTA) | MTTA (or xTTA) across all teams with a comparison with the previous time period | |
| MTTR (or xTTR) | MTTR (or xTTR) across all teams with a comparison with the previous time period | |
| MTTA (or xTTA) over Time | MTTA (or xTTA) across all teams, grouped by date of incident creation | |
| MTTR (or xTTR) over Time | MTTR (or xTTR) across all teams, grouped by date of incident creation |
Alert Noise Reduction
Count of Silenced Alerts
Count of silenced alerts
=
count of transient alerts identified using Auto Pause Transient Alerts (APTA)
+ count of alerts suppressed using alert suppression rules
+ count of alerts deduplicated using dedupe keys or dedupe rules
+ count of alerts grouped using Intelligent Alert Grouping (IAG)
This chart shows data across all teams in your org
Noise Reduction by Team
| Metric | Description |
|---|---|
| Transient | Count of transient alerts for the chosen team identified using APTA |
| Intelligently Grouped | Count of alerts for the team that were grouped using Intelligent Alert Grouping |
| Deduplicated | Count of alerts for the team that were deduped using Dedupe Keys or Dedupe Rules |
| Suppressed | Count of alerts for the team suppressed using Suppression Rules |
| Noise Reduction % | (Count of silenced alerts for the team) ÷ (Count of incoming alerts for the team) |
Export
Each chart can be exported as a CSV file.