Deactivate your DPA licenses

You can deactivate individual licenses on a SolarWinds DPA server to make the licenses available elsewhere.

If your DPA server has direct access to the internet, you can deactivate licenses online.

Evaluation licenses and temporary keys cannot be deactivated.

Deactivate online

  1. On the DPA homepage, click License Management.
  2. On the License Allocation page, click License Manager.
  3. In the Licenses section, locate the License Key you want to deactivate.
  4. Click Deactivate.

Deactivate offline

To deactivate a license offline in SolarWinds DPA 10.0 or earlier, contact SolarWinds customer support.

To deactivate a license offline in SolarWinds DPA 10.1 and later:

  1. From the SolarWinds DPA homepage, click License Management > License Manager.
  2. Click Deactivate next to the license.
  3. Click Yes to confirm the offline deactivation, and download the deactivation receipt file.
  4. Log in to the SolarWinds Customer Portal, and go to the License Management page.
  5. Select the DPA instance, and click Deactivate license manually.
  6. On the Manage License Deactivation page, browse for the deactivation receipt file, and click Upload.