Unlock a user account

Background / Value

Unlocking user accounts is one of the most frequently performed action of most help desks. ARM makes the password reset revision proof. All actions are documented in the logbook.

 

Related features

If employees use native tools to unlock a sensitive account, AD Logga will capture all activity. Especially sensitive accounts can be monitored with AD Logga alerts.

AD Logga: Identify locked user accounts

AD Logga: Set alerts for user accounts

 

Step-by-step process

  1. Use the search field to find the desired user or group.
  2. Right-click the user or group, e.g. in the Accounts view.
  3. Select Unlock User from the context menu.

 

  1. You must enter a comment, for example "ticket number" or "authorized by".
  2. Start the unlocking process.