Documentation forServer & Application Monitor
Monitoring your applications and environment is a key capability of Hybrid Cloud Observability and is also available in a standalone module, Server & Application Monitor (SAM). Hybrid Cloud Observability and SAM are built on the self-hosted SolarWinds Platform.

SAM 2023.2 release notes

Release date: April 18, 2023

These release notes were last updated on February 13, 2024.

These release notes describe the new features, improvements, and fixed issues in SAM 2023.2. They also provide information about upgrades and describe workarounds for known issues.

SAM runs on the SolarWinds Platform. See the SolarWinds Platform release notes for information about changes to the platform.

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New features and improvements

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SAM 2023.2 includes the following improvements.

API for SAM credentials

The common Credentials API now supports API Poller credentials.

Cloud Monitoring

Virtual network gateway monitoring, Virtual private cloud (VPC) monitoring, and site-to-site monitoring are now also available for AWS. Information about subnets is now also shown in the Cloud Instance Details page for both AWS and Azure.

For additional improvements, see the SolarWinds Platform Release Notes.

Improved performance of APM DynamicEvidence

As part of performance improvements, the APM_DynamicEvidence_DetailData table has been removed. The new APM_DynamicEvidence_Current table contains the last value for both numeric and string values including the row and schema id. As a result of this change, scripts referencing the APM_DynamicEvidence_DetailData table will no longer work.

Fixed issues

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SAM 2023.2 fixes the following issues. For additional improvements, see the SolarWinds Platform Release Notes.

Case number Description
N/A

All applicable regions for AWS are now available.

N/A Zero-config is no longer failing with errors.
00990851, 00982470, 00993659 Database maintenance no longer fails or takes a long time to complete when a large amount of data is stored in IisBB_Site.
01248755 When collecting diagnostic information, Asset Inventory tables are now visible.
00858286 Active Alert page no longer displays the wrong name.
00998883, 01258501 The greater than and less than conditions now work correctly When creating an alert for API Poller Monitored Value.
01240750 HTTPS Monitor is now able to perform Search String searches on web page.
01279876, 01287977, 01288278, 01271813, 01273317, 01290754, 01293024, 01291507, 01231060, 01290325, 01290883, 01289617, 01295126, 01298316, 01301058, 01301006, 01278279, 01298525, 01303487, 01302920, 01298133, 01305835, 01308353, 01304992, 01309937, 01309270

The message stating SAM maintenance is overdue no longer appears.

Installation or upgrade

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For information about installing SAM in a new environment or upgrading an existing deployment, see the SolarWinds Platform Product Installation and Upgrade Guide.

You must be on SAM 2020.2.1 or later to upgrade to SAM 2023.2. If you are on SAM 2020.2 or earlier, first upgrade to 2020.2.6 and then upgrade to 2023.2.

Known issues

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Cloud widgets not displayed for guest users

Issue

For guest users, errors are displayed instead of the Azure Cloud VM Management, Azure Cloud VM Details, and AWS Cloud Instance Management widgets.

Resolution or Workaround There is no workaround at the moment. SolarWinds is working on resolving this issue in a future version.

 

SAM templates show down/unknown status

Issue

After upgrading to 2022.3, SAM templates which utilize PowerShell (AppInsight, Custom Templates) show down/unknown status due to access denied errors.

Resolution or Workaround
  1. Open the WebConsole and replace the path after Orion directory in the URL, as shown, and press Enter: Orion/admin/advancedconfiguration/global.aspx

  2. In line: <add key="UseLegacyPowerShellImpersonation" value="false" /> change value to <add key="UseLegacyPowerShellImpersonation" value="true" />.

  3. Click Save.

End of life notices

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Version EoL Announcement EoE Effective Date EoL Effective Date
2020.2.6 April 18, 2023: End-of-Life (EoL) announcement – Customers on SAM 2020.2.6 should begin transitioning to the latest version of SAM. May 18, 2023: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2.6 will no longer be actively supported by SolarWinds. May 18, 2024: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.6
2020.2.5 January 18, 2023: End-of-Life (EoL) announcement – Customers on SAM 2020.2.5 should begin transitioning to the latest version of SAM. February 17, 2023: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2.5 will no longer be actively supported by SolarWinds. February 17, 2024: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.5.
2020.2.4 October 19, 2022: End-of-Life (EoL) announcement – Customers on SAM 2020.2.4 should begin transitioning to the latest version of SAM. November 18, 2022: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2.4 will no longer be actively supported by SolarWinds. November 18, 2023: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.4.
2020.2.1 October 19, 2022: End-of-Life (EoL) announcement – Customers on SAM 2020.2.1 should begin transitioning to the latest version of SAM. November 18, 2022: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2.1 will no longer be actively supported by SolarWinds. November 18, 2023: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.1.
2020.2 October 19, 2022: End-of-Life (EoL) announcement – Customers on SAM 2020.2 should begin transitioning to the latest version of SAM. November 18, 2022: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2 will no longer be actively supported by SolarWinds. November 18, 2023: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.
2019.4 July 27, 2022: End-of-Life (EoL) announcement - Customers on SAM version 2019.4 should begin transitioning to the latest version of SAM.   August 26, 2022: End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for SAM version 2019.4 will no longer be actively supported by SolarWinds. August 26, 2023: End-of-Life (EoL) - SolarWinds will no longer provide technical support for SAM version 2019.4.
6.9.1 July 27, 2022: End-of-Life (EoL) announcement - Customers on SAM version 6.9.1 should begin transitioning to the latest version of SAM.   August 26, 2022: End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for SAM version 6.9.1 will no longer be actively supported by SolarWinds. August 26, 2023: End-of-Life (EoL) - SolarWinds will no longer provide technical support for SAM version 6.9.1.
6.9 July 27, 2022: End-of-Life (EoL) announcement - Customers on SAM version 6.9 should begin transitioning to the latest version of SAM.   August 26, 2022: End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for SAM version 6.9 will no longer be actively supported by SolarWinds. August 26, 2023: End-of-Life (EoL) - SolarWinds will no longer provide technical support for SAM version 6.9.

See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier SAM versions, see SAM release history.

End of support

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This version of Server & Application Monitor no longer supports the following platforms and features.

Type Details
Browser support All versions of Internet Explorer are no longer supported.

Legal notices

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