Documentation forUser Device Tracker
Monitoring users, devices, and ports is a key capability of Hybrid Cloud Observability and is also available in a standalone module, User Device Tracker (UDT). Hybrid Cloud Observability and UDT are built on the self-hosted SolarWinds Platform.

UDT 2023.1 release notes

Release date: February 15, 2023

These release notes describe new features, improvements, and fixed issues in User Device Tracker 2023.1. They also provide information about upgrades and describe workarounds for known issues.

If you are looking for previous release notes for User Device Tracker, see Previous Version documentation.

New features and improvements in UDT 2023.1

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UDT 2023.1 runs on SolarWinds Platform 2023.1. See also the SolarWinds Platform 2023.1 Release Notes.

New customer installation

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For information about installing User Device Tracker, see the SolarWinds Platform Product Installation and Upgrade Guide.

How to upgrade

Go to Settings > My Deployment to initiate the upgrade. The SolarWinds Installer upgrades your entire SolarWinds Platform deployment (all SolarWinds Platform products and any scalability engines).

You must be on UDT 2020.2.1 or later to upgrade to UDT 2023.1. If you are on UDT 2020.2 or earlier, first upgrade to 2020.2.6 and then upgrade to 2023.1.

Fixed issues

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As UDT now runs on the SolarWinds Platform, UDT 2023.1 contains all of the fixed issues from the previous SolarWinds Platform releases as well as the new SolarWinds Platform 2023.1 release.

UDT 2023.1 fixes the following issues.

Case number Description

01195875,

00838680

The issue when UDT displays rogue MAC addresses from ports/VLANs that are not monitored in UDT was resolved.

End of life

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Version EoL Announcement EoE Effective Date EoL Effective Date
2020.2.6 April 18, 2023:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.6 should begin transitioning to the latest version of User Device Tracker.

May 18, 2023:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.6 will no longer be supported by SolarWinds.

May 18, 2024:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.6.

2020.2.5 January 18, 2023:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.5 should begin transitioning to the latest version of User Device Tracker.

February 17, 2023:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.5 will no longer be supported by SolarWinds.

February 17, 2024:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.5.

2020.2.4 October 19, 2022:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.4 should begin transitioning to the latest version of User Device Tracker.

November 18, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.4 will no longer be supported by SolarWinds.

November 18, 2023:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.4.

2020.2.1 October 19, 2022:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.1 should begin transitioning to the latest version of User Device Tracker.

November 18, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.1 will no longer be supported by SolarWinds.

November 18, 2023:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.1.

2020.2 October 19, 2022:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2 should begin transitioning to the latest version of User Device Tracker.

November 18, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2 will no longer be supported by SolarWinds.

November 18, 2023:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.

2019.4 July 27, 2022:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2019.4 should begin transitioning to the latest version of User Device Tracker.

August 26, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2019.4 will no longer be supported by SolarWinds.

August 26, 2023:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2019.4.

3.4 July 27, 2022:

End-of-Life (EoL) announcement - Customers on User Device Tracker 3.4 should begin transitioning to the latest version of User Device Tracker.

August 26, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 3.4 will no longer be supported by SolarWinds.

August 26, 2023:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 3.4.

See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier UDT versions, see UDT release history.

Deprecation notice

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This version of User Device Tracker deprecates the following platforms and features.

Deprecated platforms and features are still supported in the current release. However, they will be unsupported in a future release. Plan on upgrading deprecated platforms, and avoid using deprecated features. 

Type Details
Browser support All versions of Internet Explorer will become unsupported in a future release. Some pages are not compatible with IE 11. Do not enable Enterprise Mode in IE 11. It is not supported.

Legal notices

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