FTP User Experience monitor

The FTP User Experience monitor tests the ability of an FTP server to accept incoming sessions, process user logins, and then transmit the requested file.

Use this monitor to ensure that the FTP server can:

  • Communicate with ipMonitor using the FTP protocol
  • Respond within a required number of seconds
  • Log in a user
  • Transmit a file that is identical with the snapshot of the resource that ipMonitor has on record

Create an FTP monitor

  1. Click Devices in the toolbar.
  2. Locate and click the targeted device you want to monitor.
  3. In the toolbar, click Add > Add New Monitor.

  4. In the Select Monitor menu, click FTP - User Experience
  5. Under Identification, enter information about the monitor.

    1. Enter a name in the Monitor Name field using up to 64 characters. This name will appear in the monitor list, monitor status, log files, and your reports.

      You can change this name later, if necessary. ipMonitor does not use this field to internally identify this monitor.

    2. Select Enabled to enable the monitor.

      When enabled, the monitor tests the specified resource using the settings you enter under Test Parameters. You can disable the monitor later if required.

    3. Select Store Monitor Statistics for Recent Activity and Historical Reports to enable this functionality.
  6. Under Test Parameters, enter the monitor testing parameters.

    1. Enter the IP address or domain name of the device, server, or sensor you want to monitor.
    2. Enter the TCP port number that the targeted resource responds on. The default is TCP port 21.
    3. Enter the URL to the monitored resource, beginning with a forward slash (/).

    4. Select a credential for monitoring. When selected, ipMonitor uses the credential account and password information to authenticate to the target machine and test the status of the drive or share.
  7. Under Analysis of Test Results, click Update to obtain the file size and checksum (CRC-32) of the resource.

    ipMonitor retrieves the file based on the test parameters and generates a checksum for comparison against the original value. If the file size or checksum differ, ipMonitor initiates the failure and alerting process.

  8. Under Timing, configure the fields for the monitor testing states.

    1. In the Maximum Test Duration field, enter the maximum test duration rate (in seconds) that the monitor times out before the test is considered a failure.
    2. In the remaining fields, enter the number of second between each test while the monitor is in an OK state (Up), a failed state while alerts are processed (Down), and a failed state and the maximum number of alerts have been processed (Lost).

      In the Lost state, no additional failure alerts are processed. However, a recovery notification is sent if the monitor recovers.

  9. Under Notification Control, complete the fields to determine how many test failures must occur before an alert is sent.

    1. Enter the number of test failures that occur for each alert before ipMonitor generates an alert for the monitor. The default option is 3.
    2. Enter the maximum number of alerts to send before the monitor enters a Lost state.

      The monitor must be assigned to a notification alert to generate an action.

  10. Under Recovery Parameters, complete the fields to indicate the corrective action used to automatically restore a resource using the External Process Recovery, Reboot Server Recovery, or Restart Service Recovery action.

    1. Enter the Fully Qualified Domain Name (FQDN), NetBIOS, or IP Address of the machine hosting the service that needs a restart or the machine that needs a restart. You can also click Browse to locate and select the machine.
    2. Select the set of credentials used by the recovery alert. You can select a specific credential to execute recovery alerts that require access to restricted resources, such as Reboot Server, Restart Service, or External Process.
    3. Select the list of services to restart on the target machine specified in the FQDN/NetBIOS/IP Address field. This field is only required for the Restart Service alert. If a service has dependencies, select all dependent services.
  11. Click OK.