Deactivate the ipMonitor license

You may need to deactivate your ipMonitor license to move the application to a new server during a migration or uninstall the application. Follow the steps below to deactivate your license based on your operating system.

Do not manually delete your ipMonitor installation or reformat the ipMonitor host computer hard drive without properly deactivating your ipMonitor license. Using improper procedures to uninstall ipMonitor will result in the permanent destruction of your licensing key.

Deactivate using the SolarWinds License Manager

If you are running ipMonitor 10 and later, use the SolarWinds License Manager to deactivate your ipMonitor license. If the SolarWinds License Manager is not installed on your server, log in to the Customer Portal and click Downloads > License Manager to download the application.

  1. Log in to the server hosting ipMonitor.
  2. Verify that the server is connected to the Internet through your corporate firewall.
  3. Click Start > Program > SolarWinds > SolarWinds License Manager.

  4. Select ipMonitor, and then click Deactivate.

    Your ipMonitor license is now available for use on another server.

Deactivate using the ipMonitor Configuration Program

If the SolarWinds License Manager is not installed or you are running ipMonitor 9 or later, use the Software Licensing program to deactivate your ipMonitor license.

  1. Log in to the server hosting ipMonitor.
  2. Click Start > SolarWinds ipMonitor > ipMonitor Configuration Program.
  3. Click Software Licensing.
  4. Clicking Park License, and then save your changes.

    Your ipMonitor license is now available for use on another server.