About Internet Sessions in Dameware
This topic applies to Remote Support.
An Internet Session is a connection between Dameware Mini Remote Control installed on a technician's computer and a computer located outside of the network. Creating an Internet Session relies on the Internet Proxy component of the Dameware Central Server. Supporting users external to your network is only supported by Dameware Remote Support Centralized. The Internet Proxy is configured when Dameware Remote Support was installed.
When a technician invites a remote user to either an attended or unattended session, Dameware Mini Remote Control sends a link to the remote user. When the remote user clicks the link, Dameware Mini Remote Control installs an agent that gives the technician control of the remote computer, as if the technician has physical access to it.
You can see the number of sessions open to remote computers, view session details, and terminate sessions.
If you cannot connect to a remote computer outside of the network, right-click the agent icon in your notification area, select Settings, and check the following:
- Absolute Timeout (General Tab): Controls how long the Dameware Mini Remote Control agent allows connections.
- Shared Secret (Click Session in the General Tab): If enabled, the user cannot join the Internet Session.
- Show Tray Icon (Additional Settings): If disabled, the user cannot join Internet Sessions manually.
- Only allow connection when at Logon Desktop (Additional Settings): If enabled, the user cannot join Internet Sessions.