SolarWinds VNQM Getting Started Guide
VoIP and Network Quality Manager helps you troubleshoot performance problems you experience with IP-based applications, including audio conferencing, video conferencing, and web conferencing. After you configure SolarWinds VNQM to monitor your Network Service Assurance-capable call manager devices, SolarWinds provides real-time historical network performance and call quality statistics that you can use to quickly identify issues and take steps to resolve them.
Getting started with SolarWinds VNQM involves the following tasks:
|
Determine where to start. Have you already installed and configured other SolarWinds Observability Self-Hosted products?
|
|
|
Discover and add your devices to the SolarWinds Platform. You must discover your Network Service Assurance-capable Juniper RPM devices, Cisco routers and CallManager, and Avaya Communications and Media Server devices. Discovered Network Service Assurance, call manager, and Avaya devices must then be added to SolarWinds VNQM. |
|
|
Add a Network Service Assurance Cisco router to SolarWinds VNQM. After discovery, add the Network Service Assurance-capable Cisco router to SolarWinds VNQM. After you add the device, SolarWinds VNQM has SNMP read/write, CLI through Telnet, or SSH access to the device. Access to the device is required for SolarWinds VNQM to create Network Service Assurance operations. |
|
|
Add Network Service Assurance operations to SolarWinds VNQM. Network Service Assurance operations are performance tests that SolarWinds VNQM runs against network segments you specify. You must configure SolarWinds VNQM and choose which operations you want to monitor. |
|
|
Troubleshoot a Network Service Assurance network issue. After the system is configured, network performance data populates resources in the SolarWinds Platform Web Console. Use the resources to troubleshoot network performance issues. |
|
|
Add a call manager device to SolarWinds VNQM. After discovery, add Cisco or Avaya call manager devices to SolarWinds VNQM. This step is required so that SolarWinds VNQM can verify service accounts are established, and that it can make direct API calls to the device, and parse CLI commands. |
|
|
Configure a call manager device to send data to VNQM. SolarWinds receives call data that is sent from the call manager device. You must configure your Cisco CallManager or Avaya call manager to send data to SolarWinds VNQM. |
|
|
Troubleshoot a VoIP network issue. After the system is configured, call quality data populates resources in the SolarWinds Platform Web Console. Use the resources to troubleshoot issues with VoIP services. |
|
|
Take advantage of additional resources.
|