Documentation forVoIP & Network Quality Manager
Monitoring VoIP and network quality is a key capability of Hybrid Cloud Observability and is also available in a standalone module, VoIP & Network Quality Manager (VNQM). Hybrid Cloud Observability and VNQM are built on the self-hosted SolarWinds Platform.

Use predefined SolarWinds VNQM reports

The following VNQM reports are provided with a SolarWinds VoIP and Network Quality Manager installation.

To access predefined reports:

  1. Start the SolarWinds Platform Web Console.
  2. Click Report > All Reports.
  3. Click the report you want to display.

To edit a report:

  1. Click the report you want to modify.
  2. Click Edit Report.
  3. After editing, review the Summary, and Click Submit.

Historical Network Service Assurance Operation reports

SolarWinds VoIP and Network Quality Manager includes predefined reports for Network Service Assurance operations on your network.

DHCP - Last 7 Days

Displays the average round trip time, maximum round trip time, and total failed requests over the last 7 days.

DHCP - Last Month

Displays the average round trip time, maximum round trip time, and total failed requests that occurred last month.

DHCP - This Month

Displays the average round trip time, maximum round trip time, and total failed requests that occurred this month.

DNS - Last 7 Days

Displays the average round trip time and maximum round trip time for DNS requests over the last 7 days.

DNS - Last Month

Displays the average round trip time and maximum round trip time for DNS requests that occurred last month.

DNS - This Month

Displays the average round trip time and maximum round trip time for DNS requests that occurred this month.

FTP - Last 7 Days

Displays the average round trip time and maximum round trip time for FTP requests over the last 7 days.

FTP - Last Month

Displays the average round trip time and maximum round trip time for FTP requests that occurred last month.

FTP - This Month

Displays the average round trip time and maximum round trip time for FTP requests that occurred this month.

HTTP - Last 7 Days

Displays the minimum and average round trip time for HTTP, DNS, and TCP Connect requests as well as the total failed requests over the last 7 days.

HTTP - Last Month

Displays the minimum and average round trip time for HTTP, DNS, and TCP Connect requests as well as the total failed requests that occurred last month.

HTTP - This Month

Displays the minimum and average round trip time for HTTP, DNS, and TCP Connect requests as well as the total failed requests that occurred this month.

ICMP Echo - Last 7 Days

Displays the average round trip time and maximum round trip time for ICMP Echo requests over the last 7 days.

ICMP Echo - Last Month

Displays the average round trip time and maximum round trip time for ICMP Echo requests that occurred last month.

ICMP Echo - This Month

Displays the average round trip time and maximum round trip time for ICMP Echo requests that occurred this month.

ICMP Path Echo - Last 7 Days

Displays the average round trip time and maximum round trip time hop-by-hop over the last 7 days.

ICMP Path Echo - Last Month

Displays the average round trip time and maximum round trip time hop-by-hop that occurred last month.

ICMP Path Echo - This Month

Displays the average round trip time and maximum round trip time hop-by-hop that occurred this month.

ICMP Path Jitter - Last 7 Days

Displays the average MOS for operations defined on your network between listed source and destination sites hop-by-hop over the last 7 days.

ICMP Path Jitter - Last Month

Displays the average MOS for operations defined on your network between listed source and destination sites hop-by-hop that occurred last month.

ICMP Path Jitter - This Month

Displays the average MOS for operations defined on your network between listed source and destination sites hop-by-hop this month.

TCP Connect - Last 7 Days

Displays the average round trip time and maximum round trip time for TCP Connect requests over the last 7 days.

TCP Connect - Last Month

Displays the average round trip time and maximum round trip time for TCP Connect requests that occurred last month.

TCP Connect - This Month

Displays the average round trip time and maximum round trip time for TCP Connect requests that occurred this month.

UDP Echo - Last 7 Days

Displays the average round trip time and maximum round trip time for UDP Echo requests over the last 7 days.

UDP Echo - Last Month

Displays the average round trip time and maximum round trip time for UDP Echo requests that occurred last month.

UDP Echo - This Month

Displays the average round trip time and maximum round trip time for UDP Echo requests that occurred this month.

UDP Jitter - Last 7 Days

Displays the average MOS for operations defined on your network between listed source and destination sites over the last 7 days.

UDP Jitter - Last Month

Displays the average MOS for operations defined on your network between listed source and destination sites that occurred last month.

UDP Jitter - This Month

Displays the average MOS for operations defined on your network between listed source and destination sites that occurred this month.

VoIP UDP Jitter - Last 7 Days

Displays minimum, maximum, and average VoIP metrics for the simulated VoIP traffic between listed source and destination sites over the last 7 days.

VoIP UDP Jitter - Last Month

Displays minimum, maximum, and average VoIP metrics for the simulated VoIP traffic between listed source and destination sites that occurred last month.

VoIP UDP Jitter - This Month

Displays minimum, maximum, and average VoIP metrics for the simulated VoIP traffic between listed source and destination sites that occurred this month.

Historical VoIP reports

SolarWinds VoIP and Network Quality Manager includes predefined reports for VoIP-enabled devices on your network.

Calls in Last 24 Hours

Displays the call details of all calls on your network between listed source and destination sites over the last 24 hours.

Jitter - Last 30 Days

Displays the average jitter for call paths defined on your network between listed source and destination sites over the last 30 days.

Latency - Last 30 Days

Displays the average latency for call paths defined on your network between listed source and destination sites over the last 30 days.

MOS - Last 30 Days

Displays the average MOS for call paths defined on your network between listed source and destination sites over the last 30 days.

Packet Loss - Last 30 Days

Displays the average packet loss for call paths between listed source and destination sites, as defined on your network, over the last 30 days.

PRI Gateway Utilization - Last 24 Hours

Displays PRI Utilization for VoIP gateways over the last 24 hours.

VoIP Nodes Availability - Last 30 Days

Displays the average availability for all VoIP-enabled nodes designated on your network over the last 30 days.

Historical SIP Trunk reports

SolarWinds VNQM includes predefined reports for SIP Trunk statuses.

SIP Trunk Status Availability - Last 7 Days

Displays the percentage of SIP Trunk status durations over the last 7 days.

SIP Trunk Status Availability - Last Month

Displays the percentage of SIP Trunk status durations that occurred last month.

SIP Trunk Status Availability - This Month

Displays the percentage of SIP Trunk status durations that occurred this month.

VNQM Connected Devices reports

Connected Phones Report

Displays all connected phones for a call manager, including their name, extension, IP address, region, status, and license status.

Connected Gateways Report

Displays all connected gateways for a call manager, including their name, IP address, status, and region.