Documentation forSecurity Event Manager

Upgrade the connectors

Beginning in SEM 6.2.0, you can upgrade your connectors using the SEM console. For versions prior to 6.2.0, update your connectors using the CMC command interface.

Upgrade connectors using the SEM Console

  1. On the SEM Console, click the Settings button.

  1. On the Settings page, click the Updates tab.
  2. Under Connector Updates, click Update now.

    A confirmation message appears indicating the status of the update.

    You can also click the toggle button to enable automatic updates.

Upgrade connectors using the CMC interface

  1. Download the current Connector Update package from the SEM Additional Components page located on the SolarWinds Customer Portal.
  2. The download requires approximately 3.6 MB of disk space.

  3. Prepare the update package.
    1. Unzip the Connector Update Package file.

      The directory structure uses approximately 100 MB of disk space.

    2. Open the SolarWinds-SEM-Connectors folder.
    3. Copy the SEM folder to the root of a network share.

      For example: \\<server-IP>\<share-name>

      The connector locates the SEM directory under the root of the share.

  4. Connect to the SEM virtual appliance using a virtual console or SSH client.
  5. Access the cmc> prompt.

    If you are using a virtual console, scroll down to Advanced Configuration, and then press Enter.

    If you are using an SSH Client, log in using your CMC credentials.

  6. Update the connectors.

    Press Enter after entering each command.

    1. At the cmc> prompt, enter manager.
    2. At the cmc::manager prompt, enter sensortoolupgrade.
    3. Press Enter to begin the upgrade process.
    4. Enter your Windows destination share.

      For example: \\server\share: \\share\folder\

    1. When prompted (see below), enter your user name and password.
      • Please enter the username, including any domain information (e.g. DOMAIN\user):

      • Please enter the password:

  1. Verify that the configured connectors restart after the update by monitoring the SEM console and searching for InternalToolOnline events in the default SolarWinds events filter.
  2. When the update is completed, enter exit twice to exit the CMC interface.

Upgrade connectors using the SEM legacy Flash console

Adobe will stop distributing and updating Flash Player after December 31, 2020. Please visit the Adobe Flash Player EOL General Information Page (Copyright © 2020 Adobe, retrieved November 5, 2020) for information.
  1. On the SEM legacy Flash Console toolbar, navigate to Manage > Appliances.
  2. In the upper right side of the Appliances view, click the Connector Updates drop-down list and select Update now.

    A confirmation message appears indicating the update was applied successfully.