Documentation forSecurity Event Manager

Activate the SEM license

After you install and deploy SEM, activate your SEM license online or offline.

If you downloaded and installed an evaluation, you can use SEM for 30 days. After 30 days, you must purchase and activate a license to continue using SEM in your environment.

Activate the license online

  1. Log in to SEM as an administrator.

  2. Open a separate browser window.

  3. Navigate to the SolarWinds Customer Portal.

  4. Log in with your SolarWinds ID or individual user account and password.

  5. Click Licenses > Manage Licenses.

  6. Scroll down to Security Event Manager (formerly LEM).

  7. Click + to maximize the listing.

  8. Under License Activation information, locate and copy the Activation Key to a safe location.

  9. Log out of the Customer Portal.

  10. Navigate back to SEM.

  11. In the toolbar, click the Settings icon.

  12. In the left column, click Manage License.

  13. Click Upgrade license.

  14. Under Activation Type, select Online.

  15. In the License Key field, paste the license key that you copied from the Customer Portal.

  16. In the Name field, enter your name.

  17. In the E-mail field, enter your organization's email address.

  18. In the Phone number field, enter a contact phone number.

  19. Click Activate.

    The license is activated.

Activate the license offline

  1. Log in to SEM as an administrator.

  2. Open a separate browser window.

  3. Navigate to the SolarWinds Customer Portal.

  4. Log in with your SolarWinds ID or individual user account and password.

  5. Click Licenses > Manage Licenses.

  6. Scroll down to Security Event Manager (formerly LEM).

  7. Click + to maximize the listing.

  8. Under License Activation information, click Activate license manually.

  9. In the Manage License Activation page, complete the form entries, and then click Generate License File.

  10. Save the license file to a network share that you can access from SEM.

  11. Log out of the Customer Portal.

  12. Navigate back to SEM.

  13. In the toolbar, click the Settings icon.

  14. In the left column, click Manage License.

  15. Click Upgrade license.

  16. Under Activation Type, select Offline.

  17. Click Browse file.

  18. Navigate to the saved license file and select the file.

    When you are finished, the Unique ID field populates with your license information.

  19. Click Activate.

    The license is activated.