Documentation forServer & Application Monitor

Display the warranty status for physical servers in SAM

This topic also applies to SolarWinds SCM, which supports Asset Inventory polling.

After you set up third-party software on supported servers and enable the Asset Inventory feature for nodes, polling occurs and collected data appears in several areas of the Orion Web Console, such as the Asset Inventory subview of the Node Details view. You can also collect warranty status of physical servers in your environment for Asset Inventory-enabled nodes.

Periodically, SAM sends API queries to Dell, HP, and IBM warranty validation servers to collect data for display on the SAM Summary page. You can also enable an optional predefined alert, "Alert me when a node warranty expires in 30 days".

Unlike daily Asset Inventory polling, warranty data is polled on various schedules, via API queries, to avoid overtaxing polling engines. When you first enable Asset Inventory polling for a node, SAM polls for warranty data immediately. After that, SAM follows these schedules:

For nodes with warranties that... SAM polls for data every...
Expire after 1 year 60 days
Expire within 1 year 30 days
Expire in 45—90 days 15 days
Expire in 30—45 days 7 days
Expired up to 10 days ago, or are due to expire within 30 days 24 hours
Expired between 10 to 60 days ago 30 days

No polling occurs if node warranty remains expired for more than 60 days.

To display the latest warranty data for servers:

  1. Click My Dashboards > Applications > SAM Summary.
  2. Scroll down to the Server Warranty Summary widget, as shown here.
  3. If a warranty expiration date crosses a Warning or Critical threshold, progress bars appear as yellow and red, respectively. Click Edit to customize threshold values as well as filter the warranties to display.