Documentation forNetwork Configuration Manager

Uninstall NCM

Complete the following steps to remove only NCM from an Orion deployment (leaving other Orion Platform products).

To uninstall your entire Orion deployment, see Uninstall all Orion Platform products from a server and prepare for reinstall.

Before you start

Before you uninstall the product, complete the following tasks:

  • Back up the existing Orion database.

    If the Orion database is on a VM, create a snapshot of the VM.

    If you need help with backups, see your database vendor documentation.

    If you'd like to use SolarWinds Backup, click here for information.

  • Back up your product folders. You might have customizations in these folders specific to your installation.

Remove NCM

  1. Remove product licenses:
    1. In the Orion Web Console, select Settings > All Settings.
    2. Under Details, click License Manager.
    3. In the web-based License Manager, select the product license to remove.

    4. Click Deactivate. This removes the license activation and server assignment.

      With the license deactivated, it is parked, or available but unused.

  2. Stop all Orion services:

    1. Log in to the Orion server.

    2. Open the Orion Service Manager. (Click Start > All Programs> SolarWinds Orion > Advanced Features > Orion Service Manager.)

    3. Click Shutdown Everything.

  3. Remove NCM:

    1. Open the Windows Control Panel, and choose Uninstall or change a program.

    2. Right-click SolarWinds Orion Network Configuration Manager, and choose Uninstall.

      The SolarWinds Configuration Wizard opens when the uninstallation is complete. The Configuration Wizard runs to verify other elements of your Orion deployment and make repairs if needed.

  4. On the Welcome panel of the Configuration Wizard, select all components and click Next.

  5. Complete the wizard. Accept the default values for your existing database and website settings. On the Service Settings panel, leave all services checked.
  6. Delete or rename the following files or folders if they are present. If you installed to a different drive, use that drive instead of C:\.

    • C:\Program Files (x86)\SolarWinds\Orion\NCM
    • C:\Program Files (x86)\SolarWinds\Orion\NCM.AlertActions8
    • C:\Program Files (x86)\SolarWinds\Orion\SolarWinds.NCM.RTNForwarder
    • C:\Program Files (x86)\SolarWinds\Orion\SolarWinds.NCM.RTNForwarder.exe.config
    • C:\Program Files (x86)\SolarWinds\Orion\Modules\NCM
  7. Remove NCM-related registry keys.

    These steps affect your Registry settings. SolarWinds recommends backing up your Registry before making any changes. For assistance, contact Support.

    1. Open a Command Prompt on the Orion server.

    2. Type regedit, and press Enter.

    3. Expand Hkey_Local_Machine > Software > Wow6432Node.

    4. Delete the following folders:

      • Wow6432Node > SolarWinds > Orion > NCM
      • Wow6432Nodee > SolarWinds.Nete > Configuration Management
  8. Restart the server.

To reinstall NCM and other Orion products, use the Orion Installer.