Transfer a session before creating a new PIN code

1. Click Show Advanced Options in the Console window under New Session.
2. Click Change to select the queue for the request.
   
3. Select a Department or Technician, and click OK.

The request is sent to the selected technician or department.

What do you want to do?

• Transfer before accepting a new support request
• Transfer or share a support session with another technician
• Provide assistance to your customers