Documentation forUser Device Tracker
Monitoring users, devices, and ports is a key capability of Hybrid Cloud Observability and is also available in a standalone module, User Device Tracker (UDT). Hybrid Cloud Observability and UDT are built on the self-hosted SolarWinds Platform.

UDT 2020.2.6 release notes

Release date: July 15, 2021

These release notes describe new features, improvements, and fixed issues in User Device Tracker 2020.2.6. They also provide information about upgrades and describe workarounds for known issues.

If you are looking for previous release notes for User Device Tracker, see Previous Version documentation.

New features and improvements in UDT 2020.2.6

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Important: Orion Platform 2020.2.6 includes updated password policies that impact individual Orion accounts. After you upgrade to UDT 2020.2.6, all passwords for individual Orion accounts will expire in 30 days. To learn more, see the Orion Platform 2020.2.6 Release Notes.

UDT 2020.2.6 is an Orion Platform product, and runs on Orion Platform 2020.2.6. See the Orion Platform 2020.2.6 Release Notes.

New customer installation

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For information about installing User Device Tracker, see the SolarWinds Orion Installer.

How to upgrade

Use the SolarWinds Orion Installer to upgrade your entire Orion deployment (all Orion Platform products and any scalability engines) to the current versions.

You can upgrade your entire Orion deployment from the My Orion Deployment page. Downloading the Orion Installer is no longer necessary.

If you are upgrading from an earlier version, use this topic to plan and implement an upgrade to the current version of UDT.

Fixed issues

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UDT 2020.2.6 fixes the following issues.

Case number Description

00804981,

00789303,

00785521,

00783832,

00777655,

00767700,

00755191,

00739721,

00737258,

00735296,

00723062,

00723859,

00718317,

00722352,

00717747,

00710234,

00676355,

00656161,

00667900,

00655277,

00640152,

00643900,

00623494,

00608142,

00637840,

00631423,

00585706,

00580314,

00569752

 Issues with data not loading on Device Inventory and User Inventory pages were resolved.

00756675,

00756248,

00686541

 SNMP polling no longer randomly disables on devices monitored by UDT.

See also Orion Platform Release Notes.

Known issues

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Configuration wizard doesn't complete on SQL Server 2012 due to unsupported statement

Issue: UDT 2020.2.6 uses an unsupported statement DROP VIEW IF EXISTS UDT_UserInventory_Results for Microsoft SQL Server 2012.

Resolution/Work-around:

  1. Manually update C:\Program Files (x86)\SolarWinds\Orion\UDT\UDTDatabaseScheme.dbConfig to reflect support for Microsoft SQL Server 2012.
  2. Replace DROP VIEW IF EXISTS UDT_UserInventory_Results with IF EXISTS (SELECT * FROM sys.views WHERE object_id = OBJECT_ID(N'[dbo].[UDT_UserInventory_Results]'))

    DROP VIEW [dbo].[UDT_UserInventory_Results]    .
  3. Re-run the Configuration wizard.

SolarWinds is working on addressing this issue as soon as possible.

End of life

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Version EoL Annoucement EoE Effective Date EoL Effective Date
3.3

June 15, 2021:

End-of-Life (EoL) announcement - Customers on UDT versions 3.2 or older should begin transitioning to UDT 3.3.2.

July 15, 2021:

End-of-Engineering (EoE) - Service Releases, bug fixes, workaround, and service packs for UDT version 3.2 or older will no longer be actively supported by SolarWinds.

July 15, 2022:

End-of-Life (EoL) - SolarWinds will no longer provide technical support for UDT version 3.2 or older.

See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier UDT versions, see UDT release history.

Legal notices

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© 2021 SolarWinds Worldwide, LLC. All rights reserved.

This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.

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The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.