Documentation forSolarWinds Service Desk

Reports & analytics

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Introduction

IT organizations rely on the most up-to-date and actionable data at their fingertips to ensure stability and business continuity. The reports and analytics built into SWSD provide you with high visibility into your service desk operations, letting you pinpoint bottlenecks and address inefficiencies quickly and easily.

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Analytics

Analytics options

After selecting Analytics from the left navigation pane, you can select one of these options from the popup menu:

  • Reports. By selecting Reports, you can access report templates, change the All Templates view from list to tiles, and open templates to use them in creating new reports. See Reports for more information about the reports provided within SolarWinds Service Desk and their analytic benefits.

  • Custom. By selecting Custom, you can generate custom reports about your computer inventory, software inventory, risks, and contracts. See Custom for more information.

  • Benchmarking. By selecting Benchmarking, you can create new benchmarks for your organization. See Benchmarking for more information.

IT organizations rely on the most up-to-date and actionable data at their fingertips to ensure stability and business continuity. The reports and analytics built into SWSD provide you with high visibility into your service desk operations, letting you pinpoint bottlenecks and address inefficiencies quickly and easily.

Navigation

Analytics

Analytics options

After selecting Analytics from the left navigation pane, you can select one of these options from the popup menu:

  • Reports. By selecting Reports, you can access report templates, change the All Templates view from list to tiles, and open templates to use them in creating new reports. See Reports for more information about the reports provided within SolarWinds Service Desk and their analytic benefits.

  • Custom. By selecting Custom, you can generate custom reports about your computer inventory, software inventory, risks, and contracts. See Custom for more information.

  • Benchmarking. By selecting Benchmarking, you can create new benchmarks for your organization. See Benchmarking for more information.

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