Documentation forSolarWinds Service Desk

Credentials

Credential storage for Discovery connections

Credentials are not auto-populated; you must manually enter the information you would like used for Discovery. 

All Credentials index page

To see at list of all credentials, navigate to Setup > Discovery & Assets > Credentials.

From the All Credentials index page, you can add a new credential or edit an existing one.

The table below explains the columns on the All Credentials index page.

Column

Description

NAME

It is important to select a meaningful name that assists you in defining your environment. 

Click on the name to modify and add a description. You can also update the credentials here. The required details are dependent on the Credential Type. 

  • SNMPv3 requires a Username, Authentication Protocol, Authentication Key, Privacy Protocol, and Privacy Key

  • SSH Password only requires a Username and Password. 

USED BY

Describes the # of Subnets and the # of Network Devices associated to each subnet.

TYPE

The selected type of the created credential. 

LAST UPDATE

Provides the date and time of the last change.

ACTIONS

When hovering over the row, a trash bin appears. You may delete the credential as long as it is not currently in use. 

Add a new credential

  1. From the All Credentials index page, click the Add icon and select the credential type from the dropdown menu.

  2. Provide the necessary information, and click Create in the upper right corner.

Credentials are not used unless they are associated with a connection.

Delete a credential

If you elect to delete a credential, note that credentials can only be deleted when not in use. 

Scanning without credentials

The amount of information gathered without the use of credentials is limited. The information gathered without credentials includes:

  • IP address

  • MAC address

  • Operating system

  • Host name

  • Open ports (services)

Scanning with credentials

To obtain the most information, you must include credentials to allow the scanner access to the connected devices. The table below lists the credentials that require access to the scanned asset.

Credential Destination port
SNMP UDP port 161
SSH TCP port 22
WMI TCP port 135

The table below provides a detailed description of what is supported along with the network information you need to provide for maximum asset information.

Credential type Network information needed
SNMP Credentials V3

When you select V2, you must include the Name and Community string. 
SNMPv3 requires further details. With this selection you will provide a Name*, Description, Username*, Authentication Protocol, Authentication Key*, Privacy Protocol, and Privacy Key*.

SSH Credentials Key When you select this credential type you must provide Name*, Description, Username*, and SSH Private Key* to receive greater visibility into the subnet.
SSH Credentials (username and password) When you select this credential type you must provide Name*, Description, Username*, and Password*
* Reflects required fields

Although it is not mandatory, SolarWinds highly recommends providing a description so you can better understand your network.