Documentation forSolarWinds Service Desk

Computers index page available columns

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Introduction

The Active Computers Index page displays a list of all Active Computers. See List view for information on how to filter, edit, and customize index pages.

The information on the Computers index page was collected via the Discovery Agent, imported via .csv file, or entered manually. The content is a complete inventory of all computers used throughout your organization, including all office locations. 

This feature is available via the browser and mobile app.

In addition, customers who have previously customized their Active Computers index page should be aware of the following:

  • The Name and IP Address information were separated into two fields/columns in May 2022. If they do not both appear in the customized view of your page, edit the view to ensure they both display.

  • For customers who have edited their Active Computers index page to include both the Last Update field and the Updated At field, the difference between the two is: Last Update = last update from the agent/scanner while Updated At = last date the record was updated (including manual updates). If the contents of the Updated At field show a date after the Last Update field, then a manual update was performed. When the Updated At field and the Last Update field match, then the last update occurred during the last scan.

Navigation

Assets > Computers.

Available columns

By clicking Edit View, and then selecting the Columns tab, you can add/remove the following columns from the view of the Active Computers index page:

  • Preview
  • Name
  • IP Address
  • Asset ID
  • Serial Number
  • Category
  • OS
  • Memory
  • CPU
  • Warranty Status
  • Owner
  • Technical Contact
  • Last Update
  • # of CPUs
  • Active Directory
  • Agent Version
  • Bios Date
  • Building/Floor/Room
  • Chrome OS Status
  • Computer Domain
  • Created At
  • Department
  • Description
  • Email
  • External IP
  • Incidents
  • Key
  • Latitude
  • Least Contract
  • Lease Expiration
  • Lifecycle Type
  • Longitude
  • Mac Address
  • Maintenance Contract
  • Manufacturer
  • Model
  • Notes
  • Organizational Unit Path
  • OS ID
  • OS Version
  • Phone
  • Processor Speed
  • Salesforce Sync
  • Service Pack
  • Site
  • Source
  • Status
  • Swap
  • Tag
  • Updated At
  • User
  • Warranty End Date
  • Warranty Start Date
  • Warranty Types
  • Zendesk Tickets

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