Documentation forSolarWinds Service Desk


The Assets setup menu allows you to define a variety of settings that pertain to all the assets housed in your inventory module. We have broken down the review to two main categories:

Asset Use Cases


You can backup all the data in your account by clicking .  Once a request is made, it is added to a processing queue and will be processed in the order in which it was received. When complete, you will be notified by email.
Additionally, you can schedule a weekly backup of your account’s data and define a default recipient.

Differentiate Other Assets by Serial Number

You can differentiate your inventory stored in the Other Assets section by Serial Number. When selected, this prevents duplicate items from appearing in your Other Assets repository.

Auto Generate Asset ID for Other Assets

We can automatically generate sequential Asset IDs for the items that fall under Other Assets. Enabling this option will generate a unique Asset ID for any new or existing item that does not already have an Asset ID.

Render Barcodes for Computers

It is best practice and set as default, that your SWSD generates a QR code for each asset. However, you can enable this option to generate both QR codes and barcodes for all assets.

Computer Assignment Rules

This enables you to assign your Computer to a Site and/or Department based on specific information collected by the SolarWinds Discovery Agent.

Review of your Assets

Your assets are displayed in the relevant Index pages such as:

  • Computers
  • Mobile Devices
  • Networked Devices etc.

When you select to display all details of a specific asset, you will be provided a great deal of data pertaining to the specific asset in addition to related information associated with the device:

  • Software
  • Incidents
  • Configuration Items and more

When reviewing asset status, look at the table below:

Status Definition - When to utilize this label
Broken To reflect an asset is broken, however, is still part of your tracked inventory

When an asset has been disposed of and you no longer need to track it in inventory.

Best practice to maintain the asset history intact.

  • NOT recommended to delete the asset
  • This removes the asset from any software license count and maintains accurate compliance reports.
  • By selecting this asset status, you will free up a SolarWinds asset license to be used on a new asset.
  • No need to remove the client off of the asset so it stops reporting back

When an asset is a duplicate and is still part of your tracked inventory.

Often, these assets are deleted once the duplication is confirmed.

In Repair When an asset is in repair and is still part of your tracked inventory.

When an asset is lost and is still part of your tracked inventory.

In most cases, this status is used as a placeholder until the asset has been verified lost and then usually switched to disposed. Some may want to mark it as stolen instead to report on all lost and stolen assets together and free up a SolarWinds asset license.

Operational When an asset is operational and deployed

When an asset is replaced and is still part of your tracked inventory.

This status can be used instead of Operational in cases where you want to report on replaced assets.


When an asset is a spare and is still part of your tracked inventory.

Often, a pallet of computers will come in, and need to be entered in manually. You can select the status as spare until you deploy them (make Operational).


When an asset is stolen and is still part of your tracked inventory.

This will also remove the asset from any software license counts so your compliance reports will be accurate.

Free up a SolarWinds asset license to be used on a new asset.

For more information regarding SolarWinds Discovery (Agent and Scanner) please refer to the following guides:

Discovery Installation Guide

SolarWinds Discovery Guide

Here are some of the factors you can select from:

  • Domain

  • IP Address

  • External IP Address

  • Network Cards IPs

  • Name Prefix

  • Active Directory

  • Organizational Unit Path (Chrome OS)

Click here for Risks