Documentation forSolarWinds platformand Orion Platform

Install SolarWinds Hybrid Cloud Observability

SolarWinds platform RC documentation - The following content is a draft for a SolarWinds platform Release Candidate. All content subject to change. Some links might not function yet.

Complete these tasks to complete a standard installation of SolarWinds Hybrid Cloud Observability.

To perform a lightweight installation for an evaluation, see Install SolarWinds Hybrid Cloud Observability for evaluation.

Before you start

Before you begin the installation, complete the following tasks:

  • Review the hardware and software requirements and prepare the environment.

    For a standard installation, the SolarWinds platform database server must have a SQL Server Standard or Enterprise database available.

  • Open the required ports.

  • Run all Microsoft Windows updates on all servers. If a Windows update runs during the installation, your system might reboot. The installation cannot complete if your system is waiting to reboot.

Task 1: Run the installer on the primary SolarWinds Hybrid Cloud Observability server

Some third-party software, such as .NET 4.8, is required. If it is not found on the server, it is downloaded and installed when you run the installer.

To minimize the time required to run the SolarWinds Installer, install .NET 4.8 on your primary SolarWinds platform servers and all scalability engines before you run the installer.

  1. Run the installer .exe file on your primary Observability server as Administrator.

    The Welcome page is displayed.

  2. Click Start.

  3. On the Select Role page, select Standard Platform as the type of installation. Then click Next.
  4. Review the EULA. If you agree, click I accept. Then click Next.

  5. On the Installation Options page:
    1. Under SQL Server, select one of the following: 

      • For a standard installation (for example, in a production environment), select Use SQL Server.

        A dedicated SQL Server Standard or Enterprise database must be available on the Observability database server.

      • For a lightweight installation, select Install SQL Server Express.

        SQL Server Express is approved only for evaluations. This option installs SQL Server Express locally and then installs SolarWinds Hybrid Cloud Observability as quickly as possible using global settings. You select only the installation location and your preferred product language.

        SQL Server Express has a 10 GB storage limit, which is not sufficient for many SolarWinds Hybrid Cloud Observability deployments. If you later require a larger database, you must migrate to a SQL Server Standard or Enterprise database.

    2. Choose the language.

      This cannot be changed later.

    3. (Optional) If you do not want to install SolarWinds Hybrid Cloud Observability in the default location, browse to the desired location and select it.

      SolarWinds Hybrid Cloud Observability cannot be installed on a remote mapped drive, read-only drive, compressed drive, or compressed HDD.

    4. Click Next.

      The installer performs a system check to ensure that your environment meets the minimum requirements and to look for any potential problems. The results of the system check are displayed on the Installation Report page.

  6. On the Installation Report page:
    1. If this is a standard installation, click the toggle button under System Confirmation, and confirm that you have a supported version of SQL Server installed.
    2. Review the results of the system check. If any issues were found, the installer displays one or more messages:
      • Informational and warning messages recommend actions and best practices to optimize performance. These do not block the installation.

      • Critical issues describe changes that are required to support the products. These block the installation until they are resolved.

    3. If any issues were found, click the to see detailed information about the issue.
    4. If there are issues that prevent installation, resolve them and click Retest to run the system check again.
    5. Click Install to start the installation.

      When the installation is complete, a confirmation message is displayed.

Task 2: Complete the Configuration Wizard

In a standard installation, the Configuration Wizard opens automatically and prompts you for the following information.

  1. On the Welcome page of the Configuration Wizard, click Next.
  2. If you are prompted to stop services, click Yes.
  3. Select one of the following for authentication to the SQL Server database:
    • Authenticate as currently logged in user: Pass through authentication to the database server using the account currently logged in for installing SolarWinds Hybrid Cloud Observability.

    • Switch user: Provide credentials automatically detected as either SQL or Windows credentials, allowing Windows authentication for the initial setup even if the SolarWinds platform server is not joined to a domain or the current account does not have permissions to the database server.

    If you intend to use Windows authentication for SolarWinds Hybrid Cloud Observability, remember to exempt that user account from any password change policies. An expired password will cause SolarWinds Hybrid Cloud Observability to stop data collection and interrupt SolarWinds platform Web Console access.

  4. On the Database Settings page, select your existing SolarWinds platform database or create a new database, and click Next.
  5. On the Database Account page, create an account or specify an existing account that the polling engine and SolarWinds platform Web Console will use to access the database. The account can be a Windows or SQL Server account.

  6. On the Website Settings page:
    1. Select All Unassigned unless your environment requires a specific IP address for the SolarWinds Hybrid Cloud Observability website. If SSL is selected, port 443 is used. Otherwise, port 80 is used.
    2. Specify the Port and the Website Root Directory where the system installs the web console files.

      If you specify any port other than 80, include that port in the URL used to access the SolarWinds platform Web Console.

    3. To configure SSL, click Enable HTTPS and select your SSL certificate.

      If a certificate is not available, select the option to Generate Self-Signed Certificate. The Configuration wizard automatically generates a self-signed certificate issued to the hostname or FQDN and adds it to the trusted certificate store.

      If you select Skip website binding, the Configuration wizard does not make changes within the website configuration in your IIS. This option prevents IP address, port, and SSL certificate options.

  7. If prompted to create a directory or website, click Yes.
  8. Review the list of services to install, and click Next.
  9. Click Yes if prompted to disable the SNMP Trap Service and enable the SolarWinds Trap Service.
  10. On the Completing the Configuration Wizard page, click Next.
  11. When the configuration is complete, click Finish to launch the SolarWinds platform Web Console.

    If the SolarWinds platform Web Console doesn't open automatically (for example, if it times out before opening), do one of the following to open it manually:

    • Click Start > All Programs > SolarWinds > SolarWinds platform Web Console.

    • Open a web browser on your SolarWinds platform server and enter http://ipAddress or http://hostname, where ipAddress is the IP address of your server and hostname is the host name of your server. Enter https:// if you selected SSL.