Documentation forSolarWinds Platformand Orion Platform

Troubleshoot importing Network Atlas maps into Orion EOC

This SolarWinds Platform topic applies only to SolarWinds EOC.

Map name conflict

Maps you import from different SolarWinds Platform servers may share the same name.

Resolution: Rename the maps so that each has a unique name in Orion EOC.

Any pre-existing child/parent relationships for any renamed map will break. You must manually reconfigure parent/child relationships after importing.

Windows 2008 issues

Windows 2008 customers may encounter problems either after manually clicking the Refresh button or after selecting a different SolarWinds Platform server. If the utility crashes, restart it and resume importing.

User Access Control (UAC)

If using an operating system that has UAC, you must run the program using Run as Administrator.