Documentation forDameware Remote & Mini Remote Control

Activate a Dameware license

You can use either the internal product licensor or the SolarWinds License to activate your Dameware license.

Activate your Dameware license with the Dameware Licensor

During the installation of your Dameware product, a licensor dialog box displays, prompting you to enter a license key. If you choose not enter the license key during the installation process, you can complete the installation and launch the licensor at another time.

The following procedure guides you in locating your license key on the SolarWinds Customer Portal, and then how to manually launch the License Activation application.

For Dameware Centralized only, a licensing restriction prevents you from registering the same license key on the same server twice. If you want to process a license registration with a new amount or renewal date, the key/UMID must not be in an activated state on the licensing server.

First, deactivate the license. The customer portal is either updated with the deactivation from your server, or you can obtain a deactivation file from your license manager (via the Deactivate license manually option located under your Dameware activation key). After you have uploaded the Deactivate license, the Dameware license key is reset and you can proceed with a new manual registration.

To launch the new License Activation application:

  1. Go to the SolarWinds Customer Portal.
  2. Log in to the customer portal using your individual user profile email and password.

    If you are evaluating any Dameware product and have received a license activation key from a SolarWinds representative, continue to Step 3.

  3. Click Licenses > Manage Licenses.
  4. Browse to your Dameware license list, and then locate the unregistered licenses list.

    If you do not see the license activation keys, click the + sign to expand the license details.

  5. Copy your unregistered activation key for the product you are activating.
  6. On the computer on which you have installed Dameware, launch the License Activation application.
  7. Select your installation method:
    • For a centralized installation, click Enter License by the product you want to activate.
    • For a stand-alone installation, click Enter Licensing Information.
  8. If the computer on which you installed Dameware is connected to the Internet:
    1. Click I have internet access and an activation key from my customer portal license management page.
    2. Paste your unregistered activation key in the Activation Key field.
    3. Click Next.
  9. If the computer on which you are activating your Dameware product is not connected to the Internet:
    1. Click This server does not have internet access. Guide me through offline, manual activation.
    2. Click  Next.
    3. Click Copy Unique Machine ID and paste into a text file or Word document.
    4. Go back to the SolarWinds Customer Portal and click Licenses > Manage Licenses.
    5. Scroll down to license underneath the activation key.
    6. Click Activate License Manually, and complete the fields, including entering the Unique Machine ID you copied.
    7. Click Generate License File, and save it to a shared location.
    8. Go back to the screen where you generated the Unique Machine ID.
    9. Click Browse and select the location where you saved the file.
    10. Follow the steps and click finish.
    11. Restart the installation for everything to update.

Activate your Dameware license with License Manager

The SolarWinds License Manager application provides another approach to activating your Dameware license. Ensure the latest version of license Manager is installed by downloading and installing the License Manager.

SolarWinds recommends using the License Manager when activating licenses because it is continuously updated to be compatible with the SolarWinds license server. You can also use the License Manager to deactivate and synchronize licenses.

  1. Go to the SolarWinds Customer Portal.
  2. Log into the customer portal using your individual user profile email and password.
  3. Click Licenses > Manage Licenses.
  4. Browse to your Dameware license list, and then locate the unregistered licenses list.

    If you do not see the license activation keys, click the + sign to expand the license details.

  5. Copy your unregistered activation key for the product you are activating.
  6. Open the License Manager and click Active/Upgrade on the license you want to activate.
  7. If the computer on which you installed the Dameware product is connected to the Internet:
    1. Click I have internet access and an activation key from my customer portal license management page.
    2. Paste your unregistered activation key in the Activation Key field.
    3. Click Next.
  8. If the computer on which you are activating your Dameware product is not connected to the Internet:
    1. Click This server does not have internet access. Guide me through offline, manual activation.
    2. Click  Next.
    3. Click Copy Unique Machine ID and paste into a text file or Word document.
    4. Go back to the SolarWinds Customer Portal and click Licenses > Manage Licenses.
    5. Scroll down to license underneath the activation key.
    6. Click Activate License Manually, and complete the fields, including entering the Unique Machine ID you copied.
    7. Click Generate License File, and save it to a shared location.
    8. Go back to the screen where you generated the Unique Machine ID.
    9. Click Browse and select the location where you saved the file.
    10. Follow the steps and click finish.
    11. Restart the installation.

When upgrading to a new version or license, you manually sync the license key by opening the License Manager and clicking Sync. If you do not have a Sync button, upgrade your version of the License Manager. If you do not have an Internet connection, use the offline activation method.

If you installed Dameware Remote Support centralized, and you are upgrading from Dameware Mobile Gateway to Dameware Server, deactivate your Mobile Gateway license, and then apply it to the computer running the Dameware ServerMobile Gateway component.