Additional resources
The following table provides additional resources to help you move beyond getting started.
If you want to... | Go To... |
---|---|
Generate a report | |
Create a ticket approval process | |
Hide a request type from techs and clients | |
Add a unique checklist to each ticket Create a ticket checklist template and assign the template to a request type |
|
Create an FAQ | |
Merge duplicate tickets | How to merge duplicate tickets |
Automate your Web Help Desk tickets using action rules and tasks | |
Integrate Web Help Desk with NCM, NPM, and SAM on the Orion Platform | |
Generate Web Help Desk tickets from Orion Platform alerts Launch a remote control session from a Web Help Desk ticket |
Combining SolarWinds products in your IT environment |
Submit a feature request | Submit a Web Help Desk feature request |
Watch a training video | |
Ask questions in a live class | Virtual Classrooms |
Participate in discussions with SolarWinds professionals Get help resolving issues Learn more about SolarWinds products |
SolarWinds THWACK IT Community |