Additional resources
The following table provides additional resources to help you move beyond getting started.
| If you want to... | Go To... |
|---|---|
| Generate a report | |
| Create a ticket approval process | |
| Hide a request type from techs and clients | |
|
Add a unique checklist to each ticket Create a ticket checklist template and assign the template to a request type |
|
| Create an FAQ | |
| Merge duplicate tickets | How to merge duplicate tickets |
| Automate your Web Help Desk tickets using action rules and tasks | |
| Integrate Web Help Desk with NCM, NPM, and SAM on the Orion Platform | |
|
Generate Web Help Desk tickets from Orion Platform alerts Launch a remote control session from a Web Help Desk ticket |
Combining SolarWinds products in your IT environment |
| Submit a feature request | Submit a Web Help Desk feature request |
| Watch a training video | Free SolarWinds Training Videos - WHD |
| Ask questions in a live class | WHD Virtual Classroom General Office Hours |
|
Participate in discussions with SolarWinds professionals Get help resolving issues Learn more about SolarWinds products |
SolarWinds THWACK IT Community |