Additional resources

The following table provides additional resources to help you move beyond getting started.

If you want to...	Go To...
Access helpful resources for new users	New to SolarWinds products
Generate a report	Create and edit reports
Create a ticket approval process	How approval processes work Approval process scenario and prerequisites
Hide a request type from techs and clients	Archive a request type
Add a unique checklist to each ticket Create a ticket checklist template and assign the template to a request type	Create a ticket checklist
Create an FAQ	Create a new FAQ
Merge duplicate tickets	How to merge duplicate tickets
Automate your Web Help Desk tickets using action rules and tasks	How ticket automation works
Integrate Web Help Desk with NCM, NPM, and SAM on the Orion Platform	SolarWinds Orion alert integration
Generate Web Help Desk tickets from Orion Platform alerts Launch a remote control session from a Web Help Desk ticket	Combining SolarWinds products in your IT environment
Submit a feature request	Submit a Web Help Desk feature request
Watch a training video	Resource center
Ask questions in a live class	Virtual Classrooms
Participate in discussions with SolarWinds professionals Get help resolving issues Learn more about SolarWinds products	SolarWinds THWACK IT Community