Documentation forWeb Help Desk

Engage with the SolarWinds community

Use the SolarWinds THWACK community website to learn more about SolarWinds products, participate in discussions, and get help resolving issues.

Create a THWACK account

You can read content on THWACK without an account. However, having an account allows you to take full advantage of the site by submitting feature requests, liking or following posts, and contributing content. When you create a THWACK account, SolarWinds will not send you unsolicited emails or add you to marketing lists.

  1. Go to
  2. Click Sign In.
  3. Click Join here at the bottom of the page.
  4. Enter your sign-in name and your login credentials.
  5. Click Terms of Service and review the terms.
  6. If you agree to the Terms of Service, select the checkbox and then click Join Now.

Explore the THWACK site

After you create an account, you can begin exploring THWACK. Participating in the THWACK community earns points, which you can use to purchase items in the THWACK store.

As a member of the THWACK community, you can:

  • Participate in community discussions and get answers to your questions. In the product forums, you can post questions and view responses to other users' questions. Advice, resolutions, and troubleshooting tips are provided by community members and by SolarWinds employees.

  • View product roadmaps that list the features currently being developed for future product releases.

  • Be notified of User Experience sessions where you can share your experiences and help make SolarWinds products better.

  • Influence the direction of a product by submitting feature requests and voting for other users' feature requests.

  • Read blogs about general IT topics and what we're working on for all SolarWinds products.