Access the Customer Portal

The SolarWinds Customer Portal provides access to:

  • Product downloads
  • License and maintenance information
  • Support cases
  • Live and instructor-led virtual classroom training

Create your user profile

To download the product software, you must first create a user profile on the SolarWinds Customer Portal.

Users with multiple SWIDs require only one user profile. Your user profile can be linked to multiple SWIDs.

  1. Locate the SolarWinds customer ID (SWID) issued to your company.

    If you are a SolarWinds customer but do not have a SWID, contact SolarWinds Customer Support.

  2. Go to
  3. Click the Register tab.
  4. Enter your organization's SWID and your email address.

    If you have multiple SWIDs, enter any SWID to create your profile. Later, use the User Profile menu to link the other SWIDs to your profile.

    The account administrator will review the request, and you will receive an email when it is approved.