View the system information
The System Environment screen located at Setup > General > System Information contains information about troubleshooting and understanding your server’s configuration.
The following table describes the fields listed in the screen.
| Field / Button | Description |
|---|---|
| Web Help Desk Version |
Displays the version of your SolarWinds Web Help Desk software version. See the SolarWinds Customer Portal website for updates. |
| Java Version | The current version of your Java Virtual Machine (JVM) running the SolarWinds Web Help Desk software. |
| Java Home | The location of the Java Library. |
| Classpath |
The Java classpath parameter setting used by the SolarWinds Web Help Desk software. The default installation only includes WOBoostrap.jar, which provides a class loader for other files needed by the software. The default setting can be extended by defining the CLASSPATH environment variable. |
| Extension Dirs |
The extension directories included with the SolarWinds Web Help Desk software. |
| Temp Dir | The directory provided to the JVM for storing temporary files. |
| Operating System | The operating system and user account for your SolarWinds Web Help Desk software. |
| Graphics Environment | The graphics environment used by Web Help Desk to generate charts. This setting may be useful when troubleshooting reporting issues. |
| JVM Memory | The amount of memory currently used by the SolarWinds Web Help Desk software and the total amount of available memory reported by the JVM. |
| Preferred Browser Locale(s) | The current preferred locale codes provided by your Web browser, in order of preference. |
| Daemon Mode | The mode that the daemon services are running from within this instance of SolarWinds Web Help Desk. |
| Restart Web Help Desk | Restarts the Web Help Desk server. |