Merge duplicate tickets
You can merge two or more tickets and their associated attachments and messages into one ticket using Merge Tickets. For example, if a client submitted three separate tickets for items related to the same problem, you can merge the tickets into one single ticket.
- Log in to Web Help Desk as an administrator.
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Click Tickets in the toolbar.
- Select the check boxes next to the duplicate tickets you want to merge.
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Scroll down to the bottom left corner of the page and click Merge selected.
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In the dialog box, click the drop-down menu and select the ticket that hosts all merged tickets.
- (Optional) Select Include Attachments to merge all attachments into the selected ticket.
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Click Merge Tickets.
Web Help Desk combines all selected tickets and their associated notes and attachments to the parent ticket.