Select a request type

Request types define the issue type and the required action. They also determine custom fields that populate in the ticket, techs who can be assigned to the ticket, and the method used to route the ticket to a tech.

Web Help Desk includes default request types for:

  • Email or Outlook
  • Facilities
  • Hardware
  • HR
  • IT General or Other
  • Network
  • Phone or Voicemail
  • Printer or Toner

When you create a request type, ensure that all Web Help Desk request types used for DameWare integration do not include required custom fields.