Documentation forWeb Help Desk

Discover an asset

Web Help Desk supports several methods of automated asset discovery. Using one or more of these tools, you can synchronize Web Help Desk with your selected discovery tool and import the assets into the Web Help Desk database.

Web Help Desk discovers assets using its native WMI discovery engine and can pull assets from the following asset discovery tools and databases:

  • Active Directory
  • Apple Remote Desktop 3.x and later
  • Casper Recon Suite
  • Systems Management Server (SMS) / Microsoft System Center Configuration Manager (SCCM)
  • Database Table or View
  • SolarWinds NCM, NPM, and SAM asset synchronization
  • Lansweeper 5.x

See WMI discovery engine, SolarWinds asset synchronization, and Lansweeper 5.x for more information.