View, print, or download reports

You can manually run a Web Help Desk report at any time.

Alternatively, you can create a report schedule to distribute reports at regular intervals.

  1. In the toolbar, click Reports.

    The reports page lists all available reports.

  2. Locate the report.

    If you created report groups to classify your reports, you can select a report group in the upper-right corner to filter the list.

  3. Click a button in the right column to run the report.

    Displays the report at the bottom of the current Web Help Desk browser tab.
    Displays a printable web view in a new browser tab.
    Creates a PDF version of the report that you can download and print or distribute.