Set the time and place

The Time & Place settings configures the time zone and local work hours for the locations managed by your help desk. You can also configure calendar events that appear in your Web Help Desk calendars.

Add a new location and set the business hours

  1. In the toolbar, click Setup > General > Time and Place.
  2. Click New.
  3. Complete the fields and selections as required, and then click Save.

    Click the tooltips for more information.

Add calendar events

  1. Click the Calendars tab.
  2. Complete the fields and selections as required, and then click Save.

    Click the tooltips for more information.