Port requirements for Web Help Desk

Web Help Desk provides communication ports for the following resources: 

Web Help Desk interfaces

The following table lists the Web Help Desk ports for secure and non-secure interface traffic.

Port Type Description
80 TCP Non-secure traffic from the Web Help Desk Console (VA)
135 TCP Asset Discovery using Windows Management Instrumentation (WMI)
389 TCP Non-secure traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP and Active Directory)
443 TCP Secure traffic from the Web Help Desk Console
8081 TCP Non-secure traffic from the Web Help Desk Console (Windows, Linux and OSX) (Windows and Linux)
8443 TCP (Default) Secure traffic from the Web Help Desk Administrator Console (Windows, Linux and OS X) (Windows and Linux)
17778 TCP Communications from the SolarWinds Orion server (Orion integration only)
61616 TCP Web Help Desk Discovery engine (JMS queue port)

Databases

The following table lists the Web Help Desk ports for external and embedded database communications.

Port Type Description
1433 TCP

Communications with a Microsoft Microsoft SQL external database, including:

  • Microsoft SQL Server
  • Microsoft Systems Management Server
  • Microsoft System Center Configuration Manager (SCCM)
  • SolarWinds Network Configuration Manager (NCM)
  • SolarWinds Network Performance Monitor (NCM)
  • SolarWinds Server and Application Monitor (SAM)
3306 TCP External MySQL database
5432 TCP Communication with an External PostgreSQL database
20293 TCP Communications with an embedded PostgreSQL database

Email

The following table lists the Web Help Desk ports for email traffic.

Port Type Description
25 TCP Traffic from the Web Help Desk server to your email server for automated email notifications
80 TCP Non-secure connection with Microsoft Exchange Web Services (EWS)
110 TCP Non-secure traffic with the POP3 mail server
143 TCP Non-secure traffic with the Internet Message Access Protocol (IMAP) mail server
443 TCP Secure traffic with EWS
993 TCP Secure traffic with the IMAP mail server
995 TCP Secure traffic with the POP3 mail server

LDAP and Active Directory

The following table lists the Web Help Desk ports for Lightweight Directory Access Protocol / Active Directory (LDAP / AD).

Port Type Description
389 TCP Traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP and Active Directory)
636 TCP Secure traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP and Active Directory)

Asset Discovery

The following table lists the Web Help Desk ports for Asset Recovery.

Port Type Description
135 TCP Asset Discovery using WMI (WMI calls uses port 135 and then chooses a random port for further communication)
1521 TCP Communication with the Oracle Java Database Connectivity (JDBC) connector for asset discovery
3306 TCP  Communication with the MySQL external database, LANrev, and Casper 8 and lower
4445 TCP Remote log server reader
5433 TCP Communication with Apple Remote 3.2 for asset discovery
7100 TCP Communications with a Sybase database for asset discovery

Configure firewalls for data traffic

Firewalls between any two points of communication must have the requisite ports open to inbound or outbound traffic according to the relative direction of the communication traffic.

For additional port information, see: