Product licensing

SolarWinds licenses Web Help Desk on a tiered structure based on the number of seats (or technicians), and not end users.

The available license tiers include:

  • 1 to 5
  • 6 to 10
  • 11 to 20
  • 21 to 30
  • 31 to 40
  • 41 to 50
  • 51 to 75
  • 76 to 100
  • 100+

Purchase a license

You can request a quote or purchase a license by contacting SolarWinds Sales. After your order is processed, you receive an email with your SolarWinds customer ID (SWID) and password, along with your invoice (if purchased directly).

License types

Beginning on April 21, 2020, you can decide whether to purchase a perpetual license or a subscription-based (or term-based) license.

Both license types include separate terms and pricing. When either license type expires, the application only supports one technician. Subscription licenses do not impact products with perpetual licenses installed on the same server.

You can upgrade to a larger license tier as you increase the number of techs. Contact SolarWinds Sales for details.

The following table provides a comparison of both license types. See Flexible Licensing Options for details about subscription licensing for selected SolarWinds products.

Perpetual license Subscription license (introduced in April 2020)
You retain ownership of the software.
The license never expires.

You have rights to use the software during the term of the agreement.

The license includes maintenance and support for the first year. Maintenance and support are included during the life of the term.
You can renew after the first year for an additional fee.

Subscriptions are on an annual basis. You can extend the term to three years.

Subscription licenses are billed annually, with the option for a multi-year license paid upfront.

Typically purchased using capital expenditures (CapEx).

Typically purchased using operating expenses (OpEx).