Documentation forWeb Help Desk

Install the OpenBase JDBC driver

The OpenBase JDBC driver is not bundled with Web Help Desk 12.4 and later. To create an asset discovery connection in these versions to an OpenBase database, download the latest OpenBase JDBC driver and manually install the driver in your Web Help Desk system.

Install the driver on a Microsoft Windows system

  1. Download the latest OpenBase JDBC driver from the OpenBase website.
  2. Extract the ZIP file to a directory.
  3. Open the OpenBaseJDBC_Jan2009 directory and navigate to OpenBaseJDBC_Jan2009\JDBC_01.15.2009.
  4. Locate the OpenBaseJDBC.jar file.

  5. Copy the file to the following directory:

    <WebHelpDesk>\bin\webapps\helpdesk\WEB-INF\lib\

  6. Restart Web Help Desk.

  7. The OpenBase JDBC driver is installed on your system.

Install the driver on an Apple OS X system

  1. Download the latest OpenBase JDBC driver from the OpenBase website.
  2. Extract the ZIP file to a directory.
  3. Open the OpenBaseJDBC_Jan2009 directory and navigate to OpenBaseJDBC_Jan2009/JDBC_01.15.2009.
  4. Locate the OpenBaseJDBC.jar file.

  5. Copy the file to the following directory:

    Library/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/lib/

  6. Restart Web Help Desk.

    The OpenBase JDBC driver is installed on your system.

Install the driver on a Linux system

  1. Download the latest OpenBase JDBC driver from the OpenBase website.
  2. Extract the ZIP file to a directory.
  3. Open the OpenBaseJDBC_Jan2009 directory and navigate to OpenBaseJDBC_Jan2009/JDBC_01.15.2009.
  4. Locate the OpenBaseJDBC.jar file.

  5. Copy the file to the following directory:

    usr/local/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/lib/

  6. Restart Web Help Desk

    The OpenBase JDBC driver is installed on your system.