Install an Evaluation

The evaluation version is a full version of the product, functional for 14 days. During the evaluation, you have unlimited tech seats. After the evaluation period, all tech accounts are deactivated. You can convert your evaluation license to a production license by obtaining and applying a license key. See activate the license for details.

To update the license, contact SolarWinds Sales to purchase a full license of the product. For Orion products, access the License Manager to update the license with the purchased key. See Guide to SolarWinds product licenses. for details.

To use a separate SQL Server database, or if you are installing this product into the production deployment of an existing Orion Platform, see Plan for a production deployment.

When you install your evaluation, you can install the Orion server and the Microsoft® SQL Server® database on the same server. The installer automatically installs Microsoft SQL Server Express. You can use that database or configure the server to use another SQL Server database. You can install the application on a desktop system, but this configuration is not supported.

This product is intended for use in a production environment that meets the system requirements.

Evaluation and Production Environments Evaluation Environments Only
Windows Server 2008 (64-bit) Windows 7 (64-bit)
Windows Server 2012 (64-bit) Windows 8.1 (64-bit)
Windows Server 2012 R2 (64-bit) Windows 10 (64-bit)

To install an evaluation:

  1. Download the Web Help Desk evaluation file from the Web Help Desk website.
  2. Follow the standalone installation instructions, including the installation and configuration wizard. To use the PostgreSQL database that installs with the product, click Use Embedded PostgreSQL database (recommended).

    To use your own Microsoft SQL Server database, click Use Custom SQL database (advanced).

  3. Open the SolarWinds Web Help Desk Admin Console.

    The 14-day evaluation begins.

    If the console does not open automatically, launch the Web Help Desk Admin Console in your SolarWinds Web Help Desk program folder.

    For security purposes, SolarWinds recommends that you change the password used for the SolarWinds Web Help Desk service.