To use an existing certificate with Web Help Desk, import your private key and your certificate chain.
Do not import the certificate using Porteclé’ Tools > Import Trusted Certificate option because it will not include the private key.
The PKCS#12 standard specifies a keystore format used for transferring private keys and certificates. PKCS#12 files typically use the p12 or PFX extension. If you have your private key and certificate bundled in this format, you can import it directly into Porteclé.
If a PKCS#12 (p12 or PFX) file is not available, use the
OpenSSL pkcs12 command to generate the file from a private key and a certificate. If your certificate is on a Windows server, export a PKCS#12 file from the Microsoft Management Console.