Import and export data

To import data, configure Web Help Desk to connect to your network using one or more of the following tools:

  • Absolute Manage
  • Apple Remote Desktop
  • JAMF Casper
  • Lansweeper
  • Microsoft SMS/SCCM
  • Web Help Desk (using WMI)

See Discover assets for information on how to set up connections with these discovery tools.

The data import options let you import data in bulk, rather than manually adding individual items. You can import data using either predefined templates, or by using an asset discovery tool. Web Help Desk provides templates in three formats: Excel spreadsheets, tab-separated variable (TSV) files, and comma-separated variable (CSV) files.

Use template data imports for the following Web Help Desk selections:

  • Locations
  • Clients
  • Assets
  • Purchase Orders
  • Tickets
  • FAQs
  • Parts
  • Inventory

See Use templates to import data for details on how to set up and apply Web Help Desk templates to import your data.

Integrate Help Desk Manager with N-central

To import device data, you must integrate HDM with N-central.

Integration requires:

  • Accessing the HDM API key and adding it to N-central so the two applications can share data
  • Configuring N-central so that it can be integrated with Help Desk Manager

To obtain the HDM API key:

  1. Log in to Help Desk Manager.
  2. In the toolbar, click Setup.
  3. Select the Techs tab.
  4. Click My Account.
  5. Click the Edit icon.
  6. Next to the API Key, click Generate.
  7. Copy, paste, and save the API Key in a text editor or other document file so it can be used later to configure N-central.
  8. Do not modify this value.

  9. Click Save.
  10. Log out of Help Desk Manager.

For instructions about configuring N-central to integrate with Help Desk Manager, see: