Techs are users who resolve Web Help Desk tickets. Permissions specify which tickets a tech can access and what actions the tech can perform.
Tech permissions are determined by:
- The type of tech account
- The set of permissions granted to the tech account
Web Help Desk provides two account types for techs:
- The Admin account type provides unlimited access to all Web Help Desk functionality. All permissions are granted to admins.
- The Tech account type allows limited access to Web Help Desk functionality based on the tech's permissions.
Use the Techs tab in Setup to assign your techs to specific support areas (such as