Configure an outgoing email account
You can define your SMTP server(s) and help desk email address in the Outgoing Mail Options section of the E-Mail Options screen.
Be sure to delete the sample outgoing server that was installed by default. The sample server may interfere with your SMTP server.
- Click Setup and select E-Mail Outgoing Mail Accounts.
- Click New.
In the SMTP Server field, enter the IP address of your SMTP server. Use port 25 unless your server uses something other than the default port.
A green indicator indicates a connection exists to your SMTP server.
A red indicator indicates a failure to connect to the SMTP server.
Click Make Default to configure this account for sending all non-ticket email messages and any ticket messages for incoming mail accounts linked to the default.
Otherwise, leave this field as is.
- Enter a friendly name that displays in the From address for email sent by this SMTP server.
- Enter a list of domains used by this account for all outgoing emails.
Enter any additional properties sent to the email provider for mail server with special needs.
Click the tooltips for a list of supported parameters.
- Click Save.