Documentation forVoIP & Network Quality Manager
Monitoring VoIP and network quality is a key capability of Hybrid Cloud Observability and is also available in a standalone module, VoIP & Network Quality Manager (VNQM). Hybrid Cloud Observability and VNQM are built on the self-hosted SolarWinds Platform.

Manage call managers

Call Manager devices are managed on the Manage Call Manager Nodes page.

The Manage Call Manager Nodes page provides a list of Cisco® CallManager, CallManager Express, and Avaya™ Communication and Media Server devices that are currently monitored by VNQM.

You can monitor call managers from manufacturers other than Cisco and Avaya if you use a custom management information base (MIB) poller specifically configured for your call manager from other manufacturers. You cannot monitor call manager specific data, such as VoIP phones, region information, or call data. For more information, see Add call manager devices from other manufacturers.

To access the Manage Call Manager Nodes page:

  1. Log in to the SolarWinds Platform Web Console as an administrator.
  2. Click Settings > All Settings.
  3. Under Product Specific Settings, click VoIP & Network Quality (VNQM) Settings.
  4. Click Manage CallManager Nodes.

CLI credentials

Command line interface (CLI) credentials are used to log in to any device, such as a call manager, a gateway, a router, and so on, that accepts commands through a command line interface. You can provide text input through the command line, and receive text output after the execution of the command. For more information about CLI credentials and their usage, see Configure CLI credentials in SolarWinds VNQM.

The CLI credentials are also used for logging in to Avaya Call Managers. For more information, see Add Avaya Call Manager devices to SolarWinds VNQM.

Credentials used for Cisco CallManager

To exercise the full benefits of monitoring Cisco CallManager devices, you can provide AXL credentials and FTP credentials to the CDR/CMR data. By downloading CDR/CMR data from CallManager devices, SolarWinds VoIP and Network Quality Manager can track the region information of each call made through your monitored Cisco CallManager device.

AXL refers to the Administration XML API of Cisco, which provides a mechanism to receive and modify data in the database of the call manager. VNQM queries the database for region information. No information is modified in the database. You can create a read only AXL account specifically for VNQM

To monitor CDR/CMR data, perform the following tasks to both publisher and subscriber Cisco CallManager Devices.

  1. Configure the Cisco CallManager to monitor calls. For more information, see Configure Cisco CallManagers for FTP.
  2. Enable the AXL API. For more information, see your manufacturer's documentation.
  3. Create an AXL account. For more information, see your manufacturer's documentation.

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