Documentation forSolarWinds Service Desk

Global Settings

This area is divided into 3 sections:

Click on any of the links above to go directly to the Administrator guide for detailed instructions on setting up each area of your SWSD.

For an introduction to get you up and running, read below:

Service Portal

The Service Portal allows your end users to check the status of their service requests, submit new requests or search the knowledge base. 'Share the following URL with your end users to access the Service Portal:'

You can follow the on screen instructions to customize the look and feel of your Service Portal or click here to be taken to the Administrator Guide setup.

Custom States

In this section you can rename system states in Incidents and Changes. You can also create new custom states as well as adjust the order in which they appear in the drop down menu.

Service Desk Settings

In this area you can customize the look and feel of your Service Desk.