Users & groups

This setup document explains how the SWSD Users & Groups module lets administrators create and customize the individuals and groups that access and use SWSD.

1. Users
   1. What is the most important information to include per user?
   2. Why do we assign users to sites and departments?
2. Groups
   1. Which details are relevant to help you manage the groups within your organization, and when should you automate ITSM objects to specific groups?
   2. When should you use a group vs. a queue?
3. Queues
4. Login History