Users & groups
This setup document explains how the SWSD Users & Groups module lets administrators create and customize the individuals and groups that access and use SWSD.
- What is the most important information to include per user?
- Why do we assign users to sites and departments?
- Which details are relevant to help you manage the groups within your organization, and when should you automate ITSM objects to specific groups?
- When should you use a group vs. a queue?
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