Users & groups setup
This SolarWinds Service Desk (SWSD) setup document explains how the SWSD Users & Groups module lets administrators create and customize the individuals and groups that access and use SWSD.
- What is the most important information to include per user?
- Why do we assign users to sites and departments?
- Which details are relevant to help you manage the groups within your organization, and when should you automate ITSM objects to specific groups?
- When should you use a group vs. a queue?
Expand SWSD beyond IT: Migrate to ESM (Enterprise Service Management)
Using SWSD's Enterprise Service Management feature, you can create dedicated instances for each department or team within your organization. Those departments or teams can have their own settings and configurations. See Enterprise Service Management (ESM) for more information.
- Which queues need to be set up so tickets can be assigned to a queue rather than a user?
- Which queues do managers need access to so they can monitor and manage their team's workload?
On the Login History index page you can see a list of logins with relevant information such as date/time and user impersonation logins.