Documentation forSolarWinds Service Desk

Risks

The SolarWinds Service Desk risk module lets you view and flag potential issues or hazards occurring in the application.

Out-of-the-box risks

Below is a list of the risks SWSD flags out of the box:

  • Low Hard Drive Disk Space
  • Greynet Software Installed
  • No Antivirus Detected
  • Computers Not Reporting
  • Expiring Contracts
  • Past Due Incidents

Risk notifications

SolarWinds provides out-of-the-box risk notifications. You are able to add more as needed.

  • Low disk space
  • Incident past due date
  • Expired contracts
  • Computers that have an agent installed but the agent has not reported in 7 days
  • Computers that do not have any anti-virus software installed
  • Greynet (unauthorized software)

Risks index page

Navigate to Risk Management > Risks to see the Risks index page.

On the Open Risks page you can perform a number of actions.  For example:

  • Send an email notification to the user affected (eexample, for low disk space on the user's device).

  • Send an email to the asset owner of unreported assets.

  • Create an incident and link the asset to incidents created.