Risks
The SolarWinds Service Desk risk module lets you view and flag potential issues or hazards occurring in the application.
Out-of-the-box risks
Below is a list of the risks SWSD flags out of the box:
- Low Hard Drive Disk Space
- Greynet Software Installed
- No Antivirus Detected
- Computers Not Reporting
- Expiring Contracts
- Past Due Incidents
Risk notifications
SolarWinds provides out-of-the-box risk notifications. You are able to add more as needed.
- Low disk space
- Incident past due date
- Expired contracts
- Computers that have an agent installed but the agent has not reported in 7 days
- Computers that do not have any anti-virus software installed
- Greynet (unauthorized software)
Risks index page
Navigate to Risk Management > Risks to see the Risks index page.
On the Open Risks page you can perform a number of actions. For example:
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Send an email notification to the user affected (eexample, for low disk space on the user's device).
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Send an email to the asset owner of unreported assets.
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Create an incident and link the asset to incidents created.