An administrators establishes all settings related to the variety of emails sent from and received into SWSD via your company's account email settings.
To define email settings, navigate to Setup > Account > Email Settings.
Your company's account has a default global email dropbox address that is used for all email communication. You can find your dropbox address at the top of the Email Settings page.
You can send incidents directly to SWSD via an email sent to the dropbox address. If your company has an internal support email address, you can set up a forwarding rule on your email server to automatically forward all emails from your internal support address to the dropbox email address.
See also Category dropbox emails.
Reply email address
It is a best practice to enter a reply email address in the email settings when you have a forwarding rule set up. This ensures consistency in your correspondence. It also synchronizes the reply email to always reflect the same address in the TO field when someone is replying to SWSD email notifications. The reply email address is typically your internal support address.
When the personalized email names toggle is set to On, emails originating from user actions, such as a reply or comment from an agent, will contain the agent's name and email in the From field.
Automatic notification emails that do not originate from a user action are not affected by this setting. The reply-to address is also unaffected by this setting.
Block failing SPF emails
Sender Policy Framework (SPF) is an email authentication method designed to detect emails originating from a forged address. SPF works by verifying emails coming into the server, ensuring each email is submitted via an IP address authorized by domain administrators.
As SPF-protected domains are less likely to be blocked, legitimate emails are more likely to get through.
When the block toggle is set to On, SWSD uses the SPF protocol to reduce spam by blocking unverified email senders.
Blocked and allowed addresses
You can adjust the setting for various email addresses and domains that create incidents/comments in your system. To ensure tight security, SolarWinds recommends specifying your allowed domains.
Protect your information with secure emails
All attachments related to any ITSM object (for example, incident, problem, change, or asset) are by default encrypted both at rest and in transit and are not delivered via emails when sent outside of SWSD. To keep all attachment files secure, emails with attachments sent by SWSD include links to the attachment files, rather than the attachments themselves.
You can use this setting to select whether you want:
To keep attachments more secure and require authentication to access them
To allow attachments to be attached to emails unencrypted