Documentation forSolarWinds Service Desk

Email Logs

SWSD offers a comprehensive email log. The log is a detailed deliverability report on all emails sent from your SolarWinds account. Email logs can help you determine whether recipients are reading the emails they receive and troubleshoot deliverability errors.

Common deliverability issues include:

  • Invalid emails. Email address or domain name was invalid, or an ISP reports that the email supplied is invalid.
  • Blocks. Blocks occur when an email address does not exist in the domain or the destination mailbox is over quota.
  • Bounces. Bounces occur when your email has not been successfully delivered and the reported reason is the email bounced.

View email logs

  1. Navigate to Setup > Account > Email Logs. The All Email Logs index page opens.

  2. Notice there are a number of icons and clickable fields to edit your view. See List View to learn more about customizing your Email Logs index page.

Filter and customize logs

By default, the Delivery Problems list is displayed. As you create, filter and customize logs to focus on your specific needs, you can save the new view and therefore available for future viewing.

Below is an example of an email log you can customize to narrow down the information you are analyzing.

In the example, the contents are filtered by the event and specified the attributes such as:

  • Processed
  • Delivered
  • Opened
  • Closed

You can filter by one or all attributes that are relevant to you simultaneously.

The Reason column provides a additional customization options. You can select to focus on issues such as:

  • Account Activation
  • Auto Resolved
  • Change Approval Requested
  • Incident Created and so many more.

SolarWinds recommends reviewing your options in the blue Edit View field to familiarize yourself with the email logs available to you.