Documentation forSolarWinds Service Desk

Domain Management

You use domain mapping redirect the URL your users access to log into SWSD. Rather than the URL being tied to your account name, you can customize it. Domain mapping allows you to use a branded URL for accessing the SWSD.

At initial setup, the URL your agents and end users go to is a default URL with the following format:

{{accountname}}.samanage.com

You can change the URL to your own branded one or a shortcut URL using domain mapping.

For example, instead of the default URL, you could use:

support.{{yourcompanyname}}.com

SolarWinds recommends partnering with your network administrator to help you make these changes.

Considerations

  • CNAME. You must add a CNAME record to your DNS settings when changing the default URL. For example, to use servicedesk.acme.com instead of the default acme.samanage.com URL, add the following CNAME record:

  • SSL Certificate. SolarWinds strongly recommends that you purchase an SSL certificate.

    SSL Certificate upload can take up to 48 hours.
  • Single-Sign On. If you are currently using Single Sign On with SWSD, the domain mapping adjustment may affect the routing of your login page. Please make sure to update your login redirect with your SSO provider.

Domain mapping with a wildcard certificate

You can use a wildcard certificate with SWSD. To use a wildcard certificate, follow the steps below:

  1. Gather the following information:

    1. The certificate to be uploaded (.crt file).

    2. The private key associated with the certificate.

    3. The domain name the certificate is being uploaded for.

  2. Send an email to SolarWinds request use of a wildcard certificate. Include the above and send email to servicedesksupport@solarwinds.com.

    Allow 48-72 hours for your request to be processed.

Enter your own domain

If you are using a non-wildcard SSL certificate, you can enter your custom domain in Setup > Account > Domain Management

  1. Be sure you have added a CNAME to your DNS record, as described above.

  2. Ensure that the domain you wish to use is mapped to your Self Service Portal.

  3. Navigate to Setup > Account > Domain Management.

  4. Enter the domain name you wish to use, and then click Update.

Related Topics

Email Settings: Personalized Email Names