Documentation forSolarWinds Service Desk

Best Practices

The Service Catalog enables superior technician and end user process flows.  For example:

  • New hire open ticket

  • and email a direct link to the new employee.

  • Streamline work tasks

  • Decrease back and forth communication

  • View in what stage the each process is in at all times

  • Decrease the wait time between end users and requesters by implementing action